Shipping & Returns

Shipping

Dispatch & Delivery

• Next business day dispatch on all orders excluding weekends.
  
• Delivery nationwide: 3–7 business days via the courier guy dependent on area.

Lead Time Products

Some products are imported to order and carry a 10–14 business day lead time from the date of your order. This is clearly noted on the product page. We'll keep you updated via email.

Returns Policy

We are committed to providing high-quality products and want you to be satisfied with your purchase. If you receive a defective item, please contact us within 7 days of receiving your order to request a return authorisation.

Conditions for Return:
 

• Defective Items Only: Returns are accepted for defective products only. Please note that we do not accept returns for any other reason, including buyer’s remorse, incorrect purchase, or items damaged due to misuse.

• If your order arrives damaged or you received the wrong item, please contact us within 48 hours at info@scalerc.co.za with photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

• No Exchanges: We do not offer exchanges for any products. If a product is found defective and qualifies for return, we will issue a refund.

• Preorder Disclaimer: All shipping / preorders are estimated time of arrivals and are subject to change at any time.

• To initiate a return for a defective item, please reach out to our customer support team with your order details and proof of defect. We will provide further instructions on how to return your item if it meets our criteria.